Artificial intelligence is increasingly present in our everyday lives, and one of its best-known forms — one you have certainly come across — is the ChatBot.
But what exactly is it? Simply put, it is a system capable of interacting with users through automated communication based on the association of words and topics. Two good examples are Apple's Siri and Bradesco's BIA.
A ChatBot simulates conversations and, based on that, can provide information or even perform services — and that is exactly what led us to design a new solution for our Clients.
Useall has developed a ChatBot. Want to know how we can help your company? Keep reading to learn everything about this new feature.
Check out some of the advantages our ChatBot can bring to your power distribution utility
FASTER CUSTOMER SERVICE
Having to wait for an answer is unpleasant for everyone, especially when it comes to a simple piece of information. With artificial intelligence, it is possible to handle multiple service requests simultaneously — and almost instantly.
This considerably reduces the cost of keeping a specialized team to handle basic demands. We have listed a few situations and benefits the ChatBot can provide.
- In the event of a power outage, the company's call center usually gets a long queue and agents cannot answer everyone. The ChatBot can automatically serve hundreds of customers at the same time;
- Lower spending on toll-free (0800) calls;
- When a consumer needs to send a document and the company has no specific channel for that, many send it by email and the information ends up scattered. With the Useall ChatBot, the information and the submitted documents are always kept organized;
- The ChatBot avoids situations where consumers would have to travel to the company unnecessarily — for example, they can request a duplicate bill via WhatsApp instead;
- The ChatBot keeps your company's automated service running 24 hours a day;
- Companies that use WhatsApp manually (without the ChatBot) can only have one person using it at a time, since it is not possible to open more than one conversation window for the same phone number simultaneously.
- When you hire a new agent, they need training before they can start working, and that takes time. The ChatBot starts working immediately after being deployed and configured.
Improve the relationship with your consumers
The way we at Useall built our ChatBot system delivers a clean, fast, and easy communication experience to your end consumer. People demand more and more convenience, because they have no time to spend solving simple problems.
Another important point to consider is that consumers are constantly looking to try new ways of interacting with companies. Innovation in communication is extremely important to maintain excellence in customer service.
Did you like the benefits Useall has developed for your company through the chatbot? Contact us now to learn more.
Originally published in Portuguese at useall.com.br.