Technical Support
Choose the right channel for your product and talk to our specialized support team.
E2 Clients
Support for Useall E2
Energy sector clients: choose one of the channels below.
Channel 01
Open technical tickets
Register your support request, ask questions about processes, report system issues or ask our specialized technical team for guidance.
Questions about ERP processes and features- Reporting of system failures and inconsistencies
- Real-time ticket tracking with progress indicators and SLA controls
Channel 02
Proposal & service tracking portal
Access, review and approve commercial proposals. Follow the progress and execution of every service contracted with Useall in real time.
- View and approve commercial proposals
- Full tracking of work orders
- History of contracts and executions
Prefer to talk directly with a specialist?
Send us a message
Reach out through our contact form and our support specialists will get back to you.
IZY Master
Support for ERP M2, CRM, MRP, Store, Services & Contracts
Support for IZY Master clients is provided exclusively via technical cases and the service portal.
Channel 03
Open technical cases
Register your support request, ask questions about processes, report system issues or ask our specialized technical team for guidance.
- Questions about ERP processes and features
- Reporting of failures and inconsistencies
- Case tracking
- Service history
- Proposal approval
- Service tracking
Service hours: Monday to Friday, from 8:00 AM to 12:00 PM and from 1:30 PM to 6:00 PM (ET).