Based on the best practices in the customer service market, Useall began a new cycle in its customer relationships yesterday (the 22nd).
From now on, support interactions will be more interactive, with respect for the opinions and ratings of the people involved in each case and more autonomy in resolving customer requests — while also fostering more partnership and collaboration among Useall teams.
Here is what's new:
1. Silverlight browser: the online support portal can now be accessed from other browsers.
2. Simplicity for the customer: in the new CRM, analysis and classification are handled by Useall. We created a simpler environment so you can report your needs more directly.
3. Services: you can now follow every stage of the process. You will have more autonomy and control in managing the services requested by your company.
4. A new way to rate support: your feedback will help us identify what needs improvement. You can contribute at any stage and interact at any time.
5. Managing the people who use the portal: with the new support solution, you have full control and autonomy over managing user access for your company.
Our customers are already using the new support system, and positive feedback is coming in. "I already knew Useall was going to change the support environment from the announcements that were sent out, but I wasn't expecting this whole structure. Congratulations, it turned out excellent," said Gisele Cristina Wentz Brum, Support and Systems Analyst at Eletrocar.
Do you use Support? Check out the Tutorial on Useall Software's New Online Support.
Originally published in Portuguese at useall.com.br.