We are living through a time of big changes at Useall. We have invested in our people, technology, and processes to create service models that reflect our clients' point of view. We believe this is the path to a valuable partnership.
We want to offer new service experiences, building a stronger connection with people and their needs — all for an even greater commitment to our clients' success. In a simple, light way, our aim is for every interaction to be marked by our essence, so you can draw on our energy and resources in the best way possible, without moderation.
Soon you will have access to our new service and support solution. It arrives to support this new context and represents an easier, simpler way for you to interact with Useall.
MORE SPEED AND LESS RED TAPE WHEN OPENING CASES IN THE SYSTEM
One of the main goals of this change to the customer service process is to make opening cases in Online Support faster and easier. Beyond that, an environment that fosters more interaction between the client and Useall while a case is being resolved will become a much more tangible reality with the new service channel.
YOU HAVE SURELY NEEDED USEALL SUPPORT BEFORE
As a client, you have surely needed the help of Useall's technical team — whether for consulting in your field, a service request, or even suggestions for improving the system you use. Useall's new service model will make this communication channel even easier, bringing you benefits such as:
- A simpler case-opening process, replacing the old ticket method that required much more bureaucratic form-filling.
- A more collaborative internal case-analysis process at Useall, speeding up responses and service execution.
- Clients will have more visibility into how a case is progressing through the open case's timeline.
We will share more information about these improvements for your business soon. Stay tuned!
Originally published in Portuguese at useall.com.br.