Find your support extension below, according to the system you use at your company.
I don't know the name of my system. How can I identify the right extension?
The system name is usually on the icon you open from your desktop. You can also find the name in the top bar of the system screen.
Why is Useall making these changes?
In mid-October 2018, Useall began rolling out improvements to customer service, starting with the launch of a fully optimized new CRM system built around a more collaborative concept focused on customer needs.
With this solution, each request is handled by a dedicated staff member who follows the case opened by the customer from start to finish.
This closer relationship further consolidated the verticals within the company, with teams concentrating on each specific area. So, to make access to these teams easier and more segmented, we created new direct-dial extension lines (DDR) according to the business areas Useall serves.
What is the advantage of direct extensions?
The main advantage is faster call routing: by dialing the direct extension, you avoid the waiting queue of the company's general switchboard.
How do I stay up to date with Useall news?
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Still have questions? Leave a comment here, or contact our call center at (48) 3411-0600.
Originally published in Portuguese at useall.com.br.