WhatsApp is already the leading personal and professional communication channel among citizens of every social class — which makes the app perfect for bringing electricity consumers and their distributors even closer together.
With that in mind, Useall studied hard and developed Useall Software – Minha Conta de Energia (My Energy Bill), a solution that connects consumers with the electricity distributor serving their region.
Through this tool, consumers can either interact with a chatbot (a bot with pre-configured conversations) or receive human assistance, reducing the need for phone calls or in-person visits for simple services such as:
- Checking outstanding bills
- Issuing a duplicate bill
- Reporting a power outage at their home
- Requesting reconnection or disconnection
- Requesting other services
- Getting questions answered
- And more.
All the consumer needs on hand is their CPF number (Brazilian taxpayer ID) or their consumer unit (UC) code to use the services.
The solution launches soon
That's right! We are very close to launching this incredible tool that will optimize your communication with consumers and members.
Stay tuned for the next updates.
Originally published in Portuguese at useall.com.br.